Payments

At Sedap Secrets, we accept debit and credit card payments only for a seamless and secure checkout experience.

All transactions are processed through trusted payment gateways to ensure your details are safe.

Accepted Payment Methods:

✔ Visa
✔ Mastercard
✔ American Express
✔ Other major credit/debit cards

Refunds

Due to food safety concerns, refunds and exchanges are not permitted, as we cannot verify whether products have been altered after delivery.

Damaged Items

If your order arrives damaged, please contact Sedap Secrets within 24 hours of delivery for an exchange. For broken containers or significant quality issues, send photos at the time of delivery to assist with your request.

Cancellations

  • A 5% restocking fee applies to all cancellations.

  • For cancellations within 3 days of delivery, a 50% restocking fee + 5% merchant fee will be charged.

Exchanges

  • Incorrect Items: If you received the wrong items, contact Sedap Secrets via WhatsApp or email to arrange an exchange.

  • Returning Wrong Goods: Items must be returned to Sedap Secrets with proof of receipt for an exchange.

Other Important Considerations

  • Once an order is confirmed, modifications are not allowed.

  • Minor cracks or peeling due to natural baking processes are not eligible for refunds or replacements.

  • If delivery fails due to incorrect details or recipient absence, a re-delivery fee may apply.